Effective Date: July 3, 2025
Welcome to KHUNZ, your trusted Chilean marketplace for photography equipment, video accessories, drones, computers, games, and virtual reality. By using our website https://khunz.com (the "Site"), you agree to these Terms and Conditions ("Terms"). Please read them carefully.
- Eligibility
You must be at least 18 years of age or have legal parental or guardian consent to use this Site.
By using this Site, you confirm that you have the legal capacity to enter into binding contracts under Chilean law.
- Account Registration
To use certain features, you may need to create an account.
You agree to provide accurate, current, and complete information. You are responsible for protecting your login credentials. You must notify KHUNZ immediately of any unauthorized use of your account.
- Orders
All orders are subject to acceptance and product availability. We reserve the right to limit or cancel any order. Pricing errors or technical issues may lead to order cancellation. Orders are valid only after payment confirmation.
See our Shipping Policy and Return and Refund Policy for more details.
- Payments
Full payment must be made at the time of purchase using our accepted payment methods.
Prices are in Chilean pesos ($) and include applicable taxes. You are responsible for any bank or currency conversion fees. We may request additional payment verification.
See our Payment Policy for more details.
- Shipping
Orders are delivered only within Chile.
Delivery times are estimated and may vary due to factors beyond our control.
You must provide a correct shipping address; KHUNZ is not responsible for incorrect or incomplete information.
See our Shipping Policy for full terms.
- Returns and Refunds
You can request a return within 30 business days of delivery, subject to our terms and conditions.
Some products are non-returnable (eg, digital downloads, open software, custom orders).
Approved refunds are issued via the original payment method.
See our Returns and Refunds Policy for more details.
- Order Cancellation
You can cancel an order within 24 hours of shipping.
Once shipped, you must follow the Return Policy to return or exchange items.
See our Cancellation Policy for more details.
- Fraud Prevention
We may require additional verification for suspicious or high-value orders. Orders may be canceled if fraud or unauthorized activity is suspected. Misuse or fraudulent charges may result in account suspension or legal action.
- Intellectual Property
All content on this Site, including text, images, logos, videos, graphics, and software, is owned by or licensed to KHUNZ.
You may not copy, distribute, modify, or use any content without our written permission.
- Acceptable Use
You agree NOT to:
- Use the Site for illegal or fraudulent purposes.
- Violate any law or regulation.
- Upload viruses or malicious code.
- Attempting to access our systems without authorization.
- Misuse of discount codes or promotions.
- Collect personal information from other users without their consent.
- Privacy
By using our Site, you consent to the collection and use of your data as described in our Privacy Policy.
We process personal data in accordance with Chilean data protection laws.
- User Content
If you submit reviews, comments, or other content, you grant KHUNZ the right to use, reproduce, and publish such content.
You are responsible for any content you submit and must not violate any rights or laws.
- Disclaimers
We make every effort to ensure that product descriptions are accurate, but we do not guarantee that they are error-free.
We do not guarantee that the Site will be uninterrupted, secure, or error-free.
Products are sold "as is" unless otherwise stated.
- Limitation of Liability
KHUNZ is not liable for indirect, incidental or consequential damages.
Our total liability for any claim will not exceed the amount you paid for your order.
- Compensation
You agree to indemnify KHUNZ, its staff and affiliates against any claim or damage arising from your misuse of the Site or violation of these Terms.
- Third Party Links
Our Site may link to third-party sites. We are not responsible for their content or policies.
Access third-party links at your own risk.
- Changes to the Terms
We may update or modify these Terms at any time.
Changes will take effect immediately upon posting.
It is your responsibility to review these Terms periodically.
- Applicable Law
These Terms are governed by the laws of the Republic of Chile.
Any dispute will be resolved by the courts of Santiago, Chile.
- Divisibility
If any part of these Terms is unenforceable, the remaining sections will remain valid.
- Complete Agreement
These Terms, together with our Privacy Policy and other policies, constitute the entire agreement between you and KHUNZ.
- Contact Information
If you have any questions about these Terms, please contact us:
Business name: KHUNZ ECOMMERCE SERVICES SPA
Company Registration Number: 78154761-1 Address: Cerro El Plomo 5931, Office 510, 7561160 Las Condes, Chile. Branch-1: Baquedano 50, Office 709, Antofagasta Branch-2: Av Independencia 630, Office No. 210, Valdivia Warehouse: Av Americo Vespucio 1001, No. 1123, Quilicura Phone: +56 800 914 449 Email: contacto@khunz.com Business Hours: 8:00 AM - 6:00 PM (Monday to Friday) (GMT-04:00), Chilean Standard Time (Santiago)
By using this Site, you agree to these Terms in full. Thank you for shopping at KHUNZ, your trusted Chilean store for photography, video, drones, computers, games, and VR!